Our Frequently Asked Questions are here to answer any questions you might have about Glen Street Theatre.
- How do I book tickets?
You can book online, phone the Box Office on 9975 1455 between 10am and 4pm on weekdays or visit Glen Street Theatre during those hours. We accept payment by credit card (VISA, MasterCard or AMEX), cheque, cash or gift vouchers. Transaction charges apply with phone and internet transactions.
- I have e-tickets; do I need to print them out?
No. E-tickets do not need to be printed. You can display the PDF version of your ticket on a smartphone to be scanned upon entry to the auditorium. Please download your tickets before the performance. You can do so by clicking on the 'Print Tickets @ home' option in the confirmation email you received at the time of booking. This will open your e-ticket which includes your seat allocations and ticket barcode which must be scanned to enter the auditorium.
- Can I get a refund?
Glen Street Theatre tickets are purchased under a no refund or exchange policy. In some instances, such as cancelled events, refunds for performance tickets may be payable in accordance with the Live Performance Ticketing Code of Practice. The Live Performance Ticketing Code of Practice can be found here.
- Can I exchange my ticket/s?
Glen Street Theatre tickets are purchased under a no refund or exchange policy. Exchanges of tickets, or the replacement of lost, stolen or missing tickets may be permitted under certain conditions and fees may apply. Please contact us on 9975 1455 to assist you.
- When is the Box Office open?
10 am to 4 pm weekdays and 1 hour before the start time of all performances.
- What classifies as a concession?
Glen Street Theatre classifies concession holders as seniors, pensioners, Government issued Healthcare Card holders and full-time students.
- What transaction fees may apply?
Phone and internet transactions will incur a charge of $7.00 for all 2020 events. These charges cover postage costs and any credit card charges. There are no transaction fees for bookings made over the counter. In exceptional circumstances where exchanges and refunds are authorised, it will incur a $5 fee per ticket. Ticket exchanges must be made 48 hours prior to the performance date.
- Do you offer Companion Card discounts?
Glen Street Theatre supports the NSW Companion Card Program. As conditioned by the program, The NSW Companion Card program is for people with significant and permanent disability who have a lifelong need for a high level of care to participate in community events and activities. The Companion Card allows a person’s carer free entry into participating venues and events.
- Can I make a booking without finalising payment?
In order to secure your selected seats, our ticketing system requires payment as you order. It cannot ‘hold’ seats to be paid for at a later stage.
- How do I book accessible or wheelchair seating?
Please call 9975 1455 or book over the counter between 10 am and 4 pm on weekdays. To ensure that the correct seating is selected, access bookings cannot be made online.
- Do I need to buy a ticket for a young child?
Children under 2 years old usually do not require a ticket so long as they are seated on the lap of an accompanying paying adult. Please ensure you check each performance details as conditions may vary.
- Do you have Gift Vouchers available for purchase?
You can purchase a Gift Voucher online for $50, $100, $150, $200 or $250. If you prefer to choose a different amount, call 9975 1455 to purchase a voucher for any amount you wish. Please note that Gift Vouchers are valid for 3 years from the date of purchase. Transaction charges may apply if purchasing a Gift Voucher online or over the phone. To purchase tickets using a Gift Voucher, please call our Box office team on 9975 1455.
- If I have chosen to collect my ticket at the venue, what do I do?
Your tickets will be printed and ready to collect from the Box Office one hour prior to the start time of your chosen performance. Box Office is located on the right hand side of the foyer as soon as you enter Glen Street Theatre.
- Will I be able to see the stage from Row A?
The auditorium seating is tiered and Row C is the first row at stage level. Row A and Row B are just below stage level and are directly behind one another. Your eye line will be directed up towards the stage when watching a performance in either Row A or B.
- How do I make group bookings
Group bookings can be organised online. Please fill out your chosen booking form and either post to Glen Street Theatre or email to firstname.lastname@example.org. Please call the Box Office if you require any assistance.
- How do I make school/ vacation care bookings
Vacation care, primary and high school bookings can be organised online. Please fill out all the required information and then submit your form. Please call the Box Office if you require any assistance.
- Can I take a pram with me into the auditorium?
Prams and strollers cannot be brought into the auditorium to ensure all aisle and exit paths are clear in the case of an emergency. Prams may be left in the foyer although we kindly ask that all valuables are removed and taken with you. Bassinets or capsules that can be detached from the pram can be taken inside the auditorium.
- What is a hearing loop?
A hearing loop is a loop that surrounds the theatre. This loop allows the receivers we have available at the front desk to pick up anything that the performers are saying. These devices are useful for anyone who may be hearing impaired or would like to hear the performance a bit more clearly.
- What is a T-Switch and do I need it to use the hearing loop device?
A T-Switch is a switch located on the side of a hearing aid. This switch is necessary to use the hearing loop device, as it allows the sound to come through your hearing aid. If your hearing aid does not have this switch we also have headphones available at the front counter.
- Do you provide booster seats for children?
Yes. These are available on a first come, first serve basis. Booster seats can be collected outside Door A and Door B in the foyer before entering your chosen performance.
- Where can I park?
There are two parking areas next to the theatre (entry via Glen Street) which include some disabled parking spots. Parking can be found by either entering behind the theatre (opposite Glenrose Village Shopping centre) or via the entry directly outside Glen Street Theatre (opposite Caltex). Free street parking is also available nearby the theatre.
- Is there a restaurant inside the theatre?
Drinks and light snacks are available at the bar 1 hour prior to any performance. We do not currently have a restaurant operating in the theatre. Glenrose Village Shopping Centre across the road also offers a range of food and beverage options.
- Are food and drink permitted in the theatre?
Yes. Drinks and snacks purchased from the theatre bar may be brought into the auditorium. Food from a different outlet is also allowed into the auditorium however hot food and beverages without lids are not permitted. Glen Street Theatre is a licensed venue and no outside alcohol is to be consumed or brought onto the premises.
- Can I leave the auditorium during the show and re-enter?
Yes. We have an open door policy so you may leave if required and re-enter when appropriate during a performance. We ask that you keep your ticket with you until the end of the performance.
- If I am running late, can I still watch the performance?
Yes. In some cases, there may be a lockout which requires staff to wait a certain amount of time after the show has started before we are able to open the doors and allow patrons to enter the theatre. Ushers and staff will be able to communicate this to you once you have arrived at the theatre and will help you enter the theatre as soon as possible.
- I have mobility issues. Where is the best place for me to sit?
As the theatre is tiered, most rows require either going down or up a few stairs. Row L is the only row that does not require any stairs and is the second back row in the theatre. We recommend Row L if you struggle with stairs. Wheelchair platforms are able to be placed in Row K on either aisle. To book accessible seating, please phone the Box Office on 9975 1455 and notify them of your seating requirements at the time of booking.
- Do you have accessible facilities available
Yes. We have two accessible bathrooms and wheelchair seating provided for every show.
- How do I book the theatre for a private event
Please call 9975 1455 between 10 am and 4 pm weekdays to speak directly with our friendly team.
- What are captioned performances?
On-stage dialogue is projected in real-time on plasma screens on either side of the stage. Captioned performances are outlined here.
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