At a glance

From Monday 8 November

  • 100% audience capacity limit
     
  • Masks required for all customers inside (except children under the age of 12)
     
  • COVID Safe check-ins and proof of vaccination required (or proof of exemption provided)
     
  • Drinking indoors and outdoors may be seated or standing.

From 15 December (or 95% Double Vaccination target)

  • 100% audience capacity
     
  • Masks not required inside or outside
     
  • Proof of vaccination no longer required
     
  • Drinking indoors and outdoors may be seated or standing.

Event reschedules/cancellations

While we were closed many events have been postponed or cancelled.  You can find more information about these events here.

Glen Street Theatre is open

While it’s entirely your call as to whether you join us at the theatre, you can rest assured that Glen Street Theatre is doing everything we can to ensure your experience is a safe one.

The health and safety of our staff and community is our first priority and we are delighted to have received the COVID Safe tick as part of our planning. Our COVID Safe Plan has also been reviewed by Health Protection NSW (NSW Government) so you can feel confident the measures we have in place meet the standards required. 

We will continue to follow Government advice closely and act as required under NSW Public Health Orders in place at any time.

Your experience may feel a little different but the commitment and skill of the artists on your stage remains the same.

During your visit here’s what you can expect:

Ticketing

When you book you must provide your current contact details. These details, along with seating locations, will be kept at the venue for 4 weeks from the date of the performance and will be provided to NSW Public Health Officers where requested and as required under NSW legislation.

Theatre seating

Seating layouts in the Theatre will be in accordance with NSW Public Health Orders and are subject to change based on conditions required at any point in time.

Under the current NSW Government Roadmap, from 8 November we will be operating at 100% audience capacity.

Any capacity limit in place includes children and babes in arms which means you must include them in your booking.

Vaccination

As a condition of entry, based on the current NSW Government Health Orders, everyone aged 16 yrs and over entering our venue before 15 December 2021 (or 95% Double Vaccination target) must always wear a mask and be fully vaccinated or show proof of exemption. Unvaccinated under 16 yrs may be permitted if accompanied by a fully vaccinated member of their household.

We'll ask to see vaccination status on arrival as part of the Service NSW QR Check In process. To find out how to prove your vaccination status click here

Under the current NSW Government Roadmap, from 15 December 2021 (or 95% Double Vaccination target) full vaccination will no longer be a requirement for entry.

Contact tracing / COVID Safe check in

Everyone who visits Glen Street Theatre is required by law to register for contact tracing on entry with the Service NSW app. Staff will be available to sign you in manually if the app cannot be used for any reason.  By registering on arrival, you agree to follow our COVID-Safe plan and to follow directions from staff. We will have plenty of QR codes at the ready, so you can register with your phone. Glen Street Theatre is required to hold the names and contact details of all patrons for at least 4 weeks. Your details are held securely in accordance with our Venue Privacy Policy.

To find out how to link your COVID-19 digital certificate to the Service NSW app click here.

Face masks

Under current NSW Public Health Orders, the wearing of face masks is mandatory indoors at Glen Street Theatre.

Under the current NSW Government Roadmap, from 15 December 2021 (or 95% Double Vaccination target) masks will no longer be mandatory inside the venue.

Air conditioning

Venue ventilation and airflow are optimised to minimise the risk of COVID-19 transmission. 

Hand sanitiser

There are sanitiser stations throughout the venue and we encourage you to use them! Please ensure you sanitise on arrival and departure.

Cleansing

All venues are thoroughly cleaned by contract cleaners trained in COVID Safe cleansing protocols prior to each event.

Our staff also regularly undertake high touch point cleaning to ensure these surfaces are regularly sanitised.

Social distancing

The venue will be open 1 hour prior to the beginning of the performance. This way, you can get settled in your seat and ensure you maintain social-distancing measures right from the get-go.

You may be asked to move through the foyer and not to linger—this is so people can access their allocated seat safely and efficiently.

We politely ask that you be increasingly aware of maintaining a safe distance from other patrons as you move through the venue, particularly when queueing at the box office, bar, toilets, and entry and exit points.

Food and drink

Our bar is open so you can grab a treat or a drink. Please note, our food and drink offerings may differ between shows. Drinking indoors and outdoors may be seated or standing.

When not to attend?

Do not attend any performances:

  • if you feel unwell
  • are currently in a period of quarantine,
  • have recently been exposed to a positive case of COVID-19,
  • are awaiting results for a COVID-19 test or
  • are displaying symptoms of illness such as a runny nose, a fever or a cough.

In these circumstances, a credit, exchange or refund option is available until 10am on the day of the performance. Please advise Box Office by phone or email prior to this time. A credit, exchange or refund will continue to be offered for any cancelled or re-scheduled performances.

Let’s keep everyone safe

We are very excited to welcome you back and encourage all patrons to stay safe and to look after themselves and others.

It is a condition on entry to the venue that you abide by Glen Street Theatre COVID Safe practices and follow staff directions at all times. Sadly, if you do not comply with the protocols in place or staff direction when in attendance at Glen Street Theatre, you may be asked to leave immediately for the safety of others.

When attending an event at the venue, you acknowledge entry to the Venue is at your own risk without recourse to claim against the Venue regarding health outcomes.

Our Box Office staff are working hard to contact customers and process refunds for rescheduled/cancelled events. Due to the high volume of bookings, this may take some time. To contact us, please email admin@glenstreet.com.au. Thank you for your patience.

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