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Wednesday, 25 March 2020

To our valued Glen Street Theatre community,

We understand that the evolving COVID-19 situation is a difficult and confusing time for all of us. We appreciate your patience and understanding .

We are cancelling all performances and workshops between now and 20 July 2020, following the Australian Government’s latest announcement to close entertainment venues (and all other non-essential places of social gathering).

Whilst we are dedicated to staging wonderful shows and events for our patrons, the health and safety of our staff and community is our first priority.

The Federal Government has taken these measures in an attempt to encourage more effective social distancing to manage the spread of COVID-19 in Australia.

We will continue to follow this advice closely and will advise you of any future changes.

 

 

Immediate performance cancellations:

 

The following performances have now been confirmed as cancelled:

  • American Song

  • Frank Ifield

  • Wolfgang’s Magical Musical Circus

  • String Along With Hollywood Classics

  • 50 Shades! The Musical Parody

  • Anh Do - Happiest Refugee

  • Tom Burlinson's Latin Serenity

  • Edward the Emu

  • Turner's Turn

  • Melbourne Comedy

  • Cat Stevens

  • An Afternoon at the Proms

  • Robertson Brothers

  • The Sapphires

  • The Owl and the Pussycat 

 

 

Refunds

If you have a ticket for any of these productions, it will be refunded. Ticket returns will be processed in order of performance date.

We are not able to process refunds over the counter. Please await for our staff to contact you to organise.

In this unprecedented situation, our Box Office is fielding a tremendous volume of requests and while we are working to be as responsive as possible, please be mindful that delays may be experienced in our customer service channels.

Don’t call us, we’ll call you

Our team will contact you to process your refund as soon as possible. We thank you in advance your patience and understanding.

 

 

Future events

Cancellation of future events (after 16 June) will be managed in accordance with advice issued by the Australian Government Department of Health .

We will notify you should further events require cancellation.

Ticket holders are entitled to a refund or exchange for any events that are cancelled or significantly rescheduled, as per the Live Performance Australia Ticketing Code of Practice.

 

 

Stay safe

We recommend keeping up-to-date with news and information from relevant authorities.

The Australia Government Department of Health and NSW Health provide daily updates on their websites. You can also learn more about protective measures against coronavirus from the World Health Organization and read the ‘What you need to know’ and ‘Isolation guidance’ information sheets.

Australia's Department of Foreign Affairs & Trade is also updating the Smartraveller website every day.

We hope that you stay well and take care of yourself until we see you again. In this time of social distancing, we urge you to stay social with us and your theatre-loving community through Facebook and Instagram until we reopen our doors.

 

Stay safe, look after each other and we hope to see you again as soon as is possible.

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